Frequently Asked Questions (FAQ)

📦 When will my order arrive?

Delivery usually takes 6-10 working days, depending on the product and shipping region.
As we work with international partners for direct shipping, some products may arrive in partial deliveries.

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🔍 Where is my parcel?

Once your order has been dispatched, you will receive an email with tracking information (if available). You can check the status online at any time.

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💳 What payment methods do you offer?

We accept the following payment methods:

* PayPal

* Klarna (Invoice, Sofort, installment payments if applicable)

* Shopify Payments (Credit card, Apple Pay, Google Pay)
→ You can find more information on the "Payment Methods" page.

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♻️ How do returns work?

You have a statutory right of withdrawal of 14 days from receipt of the goods.
You can find details on this under "Right of Withdrawal". Please contact us by email before returning anything.

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🧾 Will I receive an invoice?

Yes – the invoice will be sent to you automatically by email after the order is completed or shipped.

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🛠 What do I do if a product arrives damaged?

Please contact us within 7 days of receipt – preferably with a photo of the damage:
📧 novatradegmbh@outlook.com
We will arrange a quick solution.

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🌍 Where do you deliver to?

We currently deliver within the EU. Delivery outside Europe or to parcel pick-up stations is not currently possible.